1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Atelier Abode website (atelierabode.co.uk) and the purchase of products from us.
Atelier Abode is a trading name of Pyke Limited, a company registered in England and Wales (Company Registration No: 9748427, VAT Number: GB386570949).
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Definitions
- “We”, “Us”, “Our”: Refers to Pyke Limited trading as Atelier Abode
- “You”, “Your”: Refers to the individual accessing our website or purchasing our products
- “Products”: The lamps, floor lamps, vases, and other home decor items we sell
- “Website”: atelierabode.co.uk
- “Services”: The sale of products and related services we provide
3. Eligibility
3.1 Age Requirement
You must be at least 18 years old to make purchases on our website.
3.2 Accurate Information
You agree to provide accurate, current, and complete information when creating an account or placing an order.
4. Account Registration
4.1 Account Creation
To access certain features, you may need to create an account. You are responsible for:
- Maintaining the confidentiality of your password
- All activities under your account
- Notifying us immediately of unauthorized access
4.2 Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate these Terms
- Provide false information
- Engage in fraudulent activity
5. Products and Orders
5.1 Product Information
We strive to display products accurately, but:
- Colors may vary due to monitor settings
- Handmade items may have slight variations
- Product dimensions are approximate
5.2 Order Acceptance
- All orders are subject to acceptance
- We may refuse orders for any reason
- Order confirmation does not constitute acceptance
- Acceptance occurs when we dispatch your order
5.3 Order Cancellation
You may cancel orders before dispatch by contacting us at [email protected]
6. Pricing and Payment
6.1 Prices
- All prices are in GBP (£) and include VAT where applicable
- We reserve the right to change prices at any time
- Price changes don’t affect confirmed orders
6.2 Payment Methods
We accept:
- Credit and debit cards (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- Other methods as displayed at checkout
6.3 Payment Security
Payment processing is handled by secure third-party providers. We do not store payment card details.
6.4 Promotional Codes
- Promotional codes are subject to specific terms
- Only one code can be used per order
- We reserve the right to cancel codes at any time
7. Shipping and Delivery
7.1 UK Delivery
- Free UK shipping on all orders
- Standard delivery: 3-5 business days
7.2 Delivery Address
You must provide an accurate delivery address. We are not responsible for failed deliveries due to incorrect addresses.
7.3 Risk of Loss
Risk of loss and title pass to you upon delivery to the carrier.
7.4 Delivery Delays
We are not liable for delays caused by:
- Carrier issues
- Incorrect addresses
- Force majeure events
8. Returns and Refunds
Our full Refund and Returns Policy is available here. Key points:
- 30-day return period
- Items must be in original condition and packaging
- Certain items are non-returnable
- Return shipping costs are your responsibility
9. Intellectual Property
9.1 Our Rights
All content on our website, including:
- Text, images, logos, designs
- Product descriptions and photographs
- Website design and layout
is owned by us or licensed to us and protected by intellectual property laws.
9.2 Limited License
You may view and print website content for personal, non-commercial use only.
9.3 Prohibited Uses
You may not:
- Copy, reproduce, or distribute our content
- Use our trademarks without permission
- Create derivative works
- Use content for commercial purposes
10. User Conduct
You agree not to:
- Use the website for illegal purposes
- Attempt to gain unauthorized access
- Transmit viruses or malicious code
- Interfere with website operation
- Violate any applicable laws
- Harass or harm others
- Submit false reviews or information
11. Product Reviews
11.1 Review Guidelines
By submitting reviews, you:
- Grant us perpetual rights to use the content
- Confirm the review is accurate and honest
- Have purchased and used the product
11.2 Review Moderation
We reserve the right to remove reviews that:
- Contain inappropriate content
- Are fraudulent or misleading
- Violate these Terms
12. Limitation of Liability
12.1 Disclaimer
Products are provided “as is” without warranties beyond those required by law.
12.2 Liability Limits
To the fullest extent permitted by law:
- We are not liable for indirect, consequential, or punitive damages
- Our total liability is limited to the purchase price of the products
- We are not liable for third-party actions
12.3 Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer.
13. Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your use of the website
- Violation of these Terms
- Infringement of third-party rights
- Your negligence or misconduct
14. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in the Privacy Policy.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for:
- Third-party content or practices
- Products or services offered
- Privacy policies or security
16. Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including:
- Natural disasters
- War or terrorism
- Strikes or labor disputes
- Government actions
- Pandemic or health emergencies
- Supplier failures
17. Modifications to Terms
We may update these Terms at any time by:
- Posting revised Terms on our website
- Updating the “Last updated” date
- Notifying registered users of material changes
Continued use after changes constitutes acceptance.
18. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force.
19. Entire Agreement
These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us.
20. Governing Law and Jurisdiction
20.1 Applicable Law
These Terms are governed by the laws of England and Wales.
20.2 Dispute Resolution
- We encourage contacting us first to resolve disputes
- You may use alternative dispute resolution services
- Legal proceedings must be brought in English courts
20.3 Consumer Rights
If you are a consumer, you have additional protection under consumer law.
21. International Use
We make no representation that our website is appropriate or available outside the UK. You access the website from outside the UK at your own risk.
22. Contact Information
For questions about these Terms or our services:
Atelier Abode
Unit 6, Start Yard
108 Church Street
Birkenhead, CH41 5JA
United Kingdom
Email: [email protected]
Company Registration: 9748427
VAT Number: GB386570949
23. Special Terms
23.1 Handmade Products
Many of our products are handmade or made-to-order:
- Allow additional time for production
- Slight variations are normal and add character
- Custom orders may have different terms
23.2 Eco-Friendly Materials
We use sustainable materials where possible. Care instructions are provided with products.
23.3 Official License
We are an Official Cubee Commercial License Holder (Hive ID: 3182)
24. Accessibility
We strive to make our website accessible to all users. If you experience difficulties, please contact us for assistance.
25. Complaints Procedure
If you have a complaint:
- Contact us at [email protected]
- We aim to respond within 5 business days
- If unresolved, you may use alternative dispute resolution