1. Overview
At Atelier Abode, we’re committed to delivering your beautiful home décor items safely and promptly. This policy outlines our shipping procedures, timelines, and important information about receiving your order.
2. Shipping Regions
2.1 United Kingdom (UK)
We currently ship to all addresses within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
2.2 Channel Islands and Isle of Man
Additional charges and extended delivery times may apply. Please contact us for specific rates.
2.3 International Shipping
We currently do not offer international shipping outside the UK. We’re working on expanding our shipping regions – please check back soon!
3. Shipping Costs
3.1 UK Mainland
FREE STANDARD SHIPPING on all orders – no minimum purchase required!
3.2 Highlands and Islands
Free shipping also applies to:
- Scottish Highlands
- Scottish Islands
- Isle of Wight
- Isles of Scilly
Note: Remote areas may experience extended delivery times
4. Processing Times
4.1 In-Stock Items
- Orders placed before 3:00 PM GMT on business days: Same-day despatch
- Orders placed after 3:00 PM GMT: Next business day despatch
- Weekend orders: Despatched on Monday
4.2 Made-to-Order Items
Some of our unique pieces are handmade to order:
- Production time: 3-7 business days
- You’ll receive an email confirming expected despatch date
- Total delivery time: 5-10 business days from order
4.3 Business Days
Monday to Friday, excluding UK public holidays and bank holidays
5. Shipping Methods and Delivery Times
5.1 Standard Delivery
- Carrier: Royal Mail or designated courier service
- Delivery Time: 3-5 business days from despatch
- Tracking: Provided via email once despatched
5.2 Express Delivery
Currently unavailable – coming soon!
5.3 Delivery Times by Region
- England & Wales: 3-4 business days
- Scotland (Mainland): 3-5 business days
- Northern Ireland: 4-5 business days
- Scottish Highlands & Islands: 5-7 business days
6. Order Tracking
6.1 Despatch Notification
You’ll receive an email containing:
- Confirmation of despatch
- Tracking number
- Carrier information
- Estimated delivery date
6.2 Track Your Order
- Use the tracking number provided
- Track directly on carrier’s website
- Contact us if tracking shows no movement for 48 hours
7. Delivery Information
7.1 Delivery Address
- Ensure your delivery address is complete and accurate
- Include any special delivery instructions at checkout
- We cannot redirect parcels once despatched
7.2 Delivery Attempts
- Carriers typically attempt delivery once
- If unsuccessful, they may:
- Leave with a neighbour (unless specified otherwise)
- Return to local depot
- Leave a calling card with collection instructions
7.3 Signature Requirements
- Standard deliveries may not require signature
- High-value orders may require signature on delivery
- You can request signature requirement at checkout
8. Special Shipping Considerations
8.1 Fragile Items
All our products are carefully packaged:
- Bubble wrap and protective materials
- “Fragile” labels on all parcels
- Double-boxed for extra protection when needed
8.2 Large Items
Floor lamps and larger pieces:
- May ship in multiple parcels
- All parcels will arrive together
- Assembly instructions included where applicable
8.3 Multiple Items
- Multiple items in one order typically ship together
- Large orders may be split into multiple parcels
- Each parcel is tracked separately
9. Shipping During Peak Periods
9.1 Holiday Seasons
During busy periods (Christmas, Black Friday), expect:
- Additional 1-2 days processing time
- Possible carrier delays
- Order early to avoid disappointment
9.2 Sale Periods
- Standard shipping times apply
- Orders processed in sequence received
10. Customs and Import Duties
10.1 UK Orders
No customs or import duties for UK deliveries
10.2 Channel Islands/Isle of Man
- May be subject to local taxes
- Customer responsible for any duties
- Contact local customs for information
11. Damaged or Lost Parcels
11.1 Damaged Items
If your order arrives damaged:
- Take photos of packaging and damaged items
- Contact us within 48 hours
- Email photos to [email protected]
- We’ll arrange replacement or refund
11.2 Lost Parcels
If tracking shows delivered but not received:
- Check with neighbours
- Check safe places around property
- Contact carrier with tracking number
- Contact us if still missing after 48 hours
11.3 Insurance
All parcels are insured against loss or damage during transit
12. Delivery Restrictions
12.1 Undeliverable Addresses
We cannot ship to:
- PO Boxes (for large items)
- Freight forwarding addresses
- Hotels or temporary accommodation
12.2 Secure Locations
For deliveries to secure buildings:
- Provide access codes/instructions
- Ensure someone can accept delivery
- Consider workplace delivery if home access is difficult
13. Eco-Friendly Packaging
We’re committed to sustainability:
- Recyclable packaging materials
- Minimal plastic use
- Biodegradable packing peanuts
- Reusable boxes encouraged
Please recycle packaging responsibly!
14. Order Modifications
14.1 Address Changes
- Contact us immediately if address needs changing
- Changes only possible before despatch
- Email: [email protected]
14.2 Cancellations
- Orders can be cancelled before despatch
- Contact us as soon as possible
- Refund processed within 3-5 business days
15. Special Delivery Instructions
15.1 Safe Place Delivery
You can specify:
- Preferred neighbour
- Safe place (shed, porch, etc.)
- Do not leave unattended
15.2 Delivery Notifications
Some carriers offer:
- SMS/email delivery updates
- One-hour delivery windows
- Delivery preference options
16. Returns Shipping
For returns, please see our Refund and Returns Policy
- Customer pays return postage
- Use tracked service for valuable items
- Original packaging preferred
17. Gift Orders
17.1 Gift Messages
- Add a gift message at checkout
- Gift receipts available on request
- Prices removed from packing slips
17.2 Direct Shipping
- We can ship directly to recipients
- Ensure accurate recipient address
- Consider delivery timings
18. Contact Us
For shipping enquiries:
Email: [email protected]
Address: Unit 6, Start Yard, 108 Church Street, Birkenhead, CH41 5JA
Hours: Monday-Friday, 9am-5pm GMT
19. Frequently Asked Questions
Q: When will my order arrive?
A: In-stock items ordered before 3pm are despatched same day. Allow 3-5 business days for delivery.
Q: Can I expedite shipping?
A: Express shipping coming soon! Currently, all orders use standard shipping.
Q: Do you ship internationally?
A: Not yet, but we’re working on it. Join our newsletter for updates!
Q: What if I’m not home for delivery?
A: Carriers will leave a calling card with redelivery or collection options.
Q: How are fragile items protected?
A: All items are carefully wrapped and packed with protective materials. Fragile stickers are applied to all parcels.
Note: This shipping policy is subject to change. Please check this page for the most current information before placing your order.